Aviation Ministry yet to take action on ombudsman for timely redressal of grievances


India's airline sector is yet to get an ombudsman even three months after the civil aviation minister moved a note pushing for it. 
The issue has been hanging fire since 2001. In November last year, Civil Aviation Minister Ashok Gajapati Raju's office had sent a note to civil aviation secretary V Somasundaram saying the institution of ombudsman is a step forward in timely redressal of grievances and for bringing about better standards by public institutions. 
A senior civil aviation ministry official said there has been "no movement" on appointment. "We are receiving a lot of complaints from all quarters, including MPs, on the way airlines handle them. MPs are people, who have access to the ministry, to register their complaints but there are a lot of common people, who do not have access to the ministry," the official, who did not want to be identified, said. 

"An ombudsman will surely help in giving powers to the common man." 
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