Over 100 Air India passengers suffer luggage delays, find articles missing

Over 100 passengers travelling by Air India’s Ahmedabad-Mumbai-Newark flights last week had a harrowing time. While some got their checked-in luggage only a week later, other passengers found their articles missing from their delayed luggage.
When Ankur Patel reached Newark in New Jersey on February 1 on AI 191 flight, he could not locate two of his bags. Soon, he realised he wasn’t the only one. “There were more than 100 passengers on my flight who filled claims for lost baggage,” said Patel.
Patel, a 26-year-old consultant developer at Goldman Sachs in New York, along with his friend, who also lost his baggage, headed to the check-in counter and baggage services at Newark Liberty International, and filed the missing bags claims, but did not receive the luggage even a week later.
“Air India never responded to our phone calls. We would randomly get phone calls, telling us that our bags will come. My aunt on the same flight the following day also got her luggage days later and found the expensive clothes she had purchased for her daughter missing from it. When we asked them the reason behind the delay, they gave us an answer that the ‘winds were strong, so did not put the bags’. I got my bags seven days later at 9.30 pm,” said Patel.
After his harrowing experience, he has set up a website, www.airindialostmybags.com to compile a list of passengers who suffered a similar fate.

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