IndiGo accounts for over a third of lost baggage complaints


Low-cost carrier IndiGo accounted for more than one-third of all the missing baggage complaints received against all the eight airlines this January, with the total complaints standing at 274, official data shows. 
Of the total 1,197 complaints for various service deficiencies of airlines during the reporting period, 274 were about the baggage issues with 103 complaints coming from IndiGo passengers alone, the figures show. Besides baggage problems, other complaints received by the airline are related to issues such as refund, flights, customer service and fares, among others. Another low-cost carrier SpiceJet, which was going through severe fund crunch, had the maximum number of complaints by its passengers in January (330) followed by national carrier Air India (252) and Jet Airways (229), the data showed. 
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