61.3 per cent fall in baggage mishandling by airlines in seven years: Report


The improvement in baggage handling has been attributed to increased investment in technology, which has resulted in an estimated saving of $18 billion.


There has been a decline of over 61 per cent in baggage mishandling by airlines around the world in the last seven years, despite a significant rise in the number of passengers over the same period, according to a report. 
The improvement in baggage handling has been attributed to increased investment in technology, which has resulted in an estimated saving of $18 billion, it said. 
The rate of mishandled bags in 2014 stood at 7.3 bags per thousand passengers, down from a peak of 18.88 bags per thousand passengers in 2007, global airlines IT solution services provider SITA said in its report today. 
"This improvement in baggage handling over the past seven years is largely a result of strong technology investment and innovation in baggage systems automation and processes," SITA's Chief Executive Francesco Violante said. 


This decline comes despite a significant rise in number of passengers over the same time period, peaking at 3.3 billion passengers in 2014, the SITA 2015 Baggage Report said. 
Observing that rising number of passengers will continue to place pressure on baggage infrastructure and processes, Violante said, "the industry cannot afford to become complacent." 
With IATA forecasting continued passenger growth of around 7 per cent in 2015, all industry partners will need to continue to invest, collaborate and focus on baggage management, he added. 
Airlines and airports are continuing to invest in new technology to optimise passenger and baggage processing, including self bag tagging, self bag drop, systems automation and bag ticketing, the report said.

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